سياسة الاسترجاع والاستبدال

Return and Exchange Policy • Based on what was issued by { Ministry of Commerce } regarding tailoring products and stating that the product tailored upon the customer's request is not exchanged or returned except in certain cases. The product is returned, so we emphasize the necessity of choosing the appropriate size and reviewing the policies before completing the order. • The specific cases in which the product is returned: # 1⃣ There is a clear defect in the product from Khamael Al-Dar's side. *Note: Excess threads can be cleaned and do not constitute a defect in the abaya since the abaya is tailored from a piece of cloth (the thread from the fabric itself). # 2⃣ The customer must inform Khamael Al-Dar of product defects {with photos} immediately upon receipt of the order and within no more than 24 hours, and disclose this if they wish to return the product. # 3⃣ The defects must be described and photos attached (mandatory). If there is a mismatch in measurements, the abaya should be measured in inches and the measurements sent by contacting Khamael Al-Dar on WhatsApp 014389224214. {If there is a delay in response during peak seasons, the timing of sending the notes on the order will be considered, and photos with measurements must be attached}. # 4⃣ If the customer wishes to exchange, the order will be shipped after receiving the defective product directly. # 5⃣ The amount of the order will be transferred to the customer's account after the product is returned and received by Khamael Al-Dar. # 6⃣ Khamael Al-Dar bears the costs and fees of returning the product if there is a defect. # 7⃣ The customer must deliver the order receipt to the nearest branch of the shipping company if the courier does not respond. # 8⃣ The refund amount will be deposited into the customer's account within 1 to 7 days.